KYLE GAUSE
Atlanta, GA 30312 ∙ 404-354-1176 ∙
PROFESSIONAL SUMMARY
Experience IT professional with years of software implementation experience coupled with strong CRM and data visualization skills who quickly understands and analyses complex issues and dense data sets striving to deliver well-structured and organized information. Holds strong knowledge of business operations. Applies analytic techniques and creativity in order to provide stakeholders with crucial strategic information. Experience in data extraction, analytics and SaaS implementation management in a wide range of markets and organizations. Performance with a strong sense of responsibility and is comfortable in a dynamic environment.
Proven Expertise:
PROFESSIONAL EXPERIENCE
MagMutual Insurance Co Atlanta, GA
Product Owner (Salesforce) March 2023 –Present
Assist in the development of the product roadmap and strategy to ensure that the product meets the needs of the business and the customer.
Responsible for product management of all internal Salesforce products
Manage product releases and ensure they are delivered on time and within budget
Mavens- A Komodo Health Company San Francisco, CA
Salesforce Consultant (Client Services) Feb 2022 –March 2023
Serving as the client’s point of contact and escalation point for any challenges and/or opportunities to ensure project success.
Acting as a technical lead for clients utilizing Health Cloud and health and service cloud-related ISV products
Create and develop user stories for Salesforce projects to meet the needs of external clients
Works as SME in the implementation lifecycle for clients in the pharmaceutical industry
Conducting requirements-gathering activities with clients to better understand functional and technical needs
Collaborating with Solution Architects and Developers to design products built on Health Cloud
Managing the implementation of complementary products/features of Salesforce CRM
Serving as SME for Service and Health Cloud functionality and features
Coastal Cloud Palm Coast, FL
Salesforce Consultant June 2021-Feb 2022
Working effectively and individually with Coastal Cloud and client team members to achieve customer success
Conducting requirements-gathering activities with clients to better understand functional needs
Created and conducted reporting and reporting training for new Salesforce analysts and new users
Conducting training on Salesforce Mobile applications for Field Service Technicians
Creating and testing Flows to automate Service and Case creation features for clients in Service Cloud
Analyzing unmanaged triggers and Salesforce automation to prepare for large data migration initiatives
Creating and updating Conga templates to support clients’ respective mobile signing and document management needs
Costar Group Atlanta, GA
Client Services Manager/Internal Salesforce Consultant June 2019-June 2021
Managed and coached a team of 11 Tier 1 and Tier 2 Technical Support Consultants (TSC)
Lead migration of legacy ticketing system to Salesforce CRM
Managed internal Salesforce Team to develop and deploy org-wide solutions for 150 internal clients.
Recruited and hired Salesforce professionals to create an internal Salesforce COE team
Develop new features in Salesforce Service Cloud and Sales Cloud to increase efficiency and operational transparency for the Client Services and Sales departments for CoStar Real Estate Manager (CREM)
Collaborate with CREM Knowledge Base Team in the creation, management, and dissemination of information
Implemented Omni Channel and Chatbot into Service Cloud that currently supports 22 TSCs supporting over 400 clients globally
Implemented Products and Price books functionality into Sales Cloud currently supporting 15 sales representatives in 4 territories
Lead Salesforce Governance team to manage updates and implementations within respective Salesforce org
Responsible for data and data model cleanup in Salesforce Org
Assisted in data merging and data model edits for Financial Force integration
Delivering and developing training sessions on new Sales Cloud and Service Cloud functionality.
Responsible for team and individual TSC SLA metrics
Responsible for CSAT and NPS reporting metrics
Direct contact for all customer escalations
Sr. Implementation Consultant May 2018 –June 2019
Acting as subject matter expert on CREM for software implementations
Managing initial access, mapping, and transfer of data and coordination of training for client users
Testing and troubleshooting functionality of various modules for CREM software
Managing the configuration of client software to fit the needs of a client’s complex business process
Managing multiple implementation projects simultaneously across multiple industries
Working across multifunctional teams to create solutions for client needs
Emory University, Department of Continuing Education, Atlanta, GA December 2017-2021
Instructor, Business Intelligence/Data Analytics
Facilitating educational and instructional training in MYSQL, Tableau, and MS Excel.
Applying active learning methods and utilizing various instructional strategies for adult learners.
Assisting students regarding course syllabus or curriculum.
Project manager for student-administered community data projects
Collaborating with the program director to meet student learning objectives.
Thrive Technologies, Atlanta, GA June 2016 –May 2018
Implementation Consultant
Acted as the lead and subject matter expert on system integrations for Thrive integration projects
Managed the design and implementation of forecasting/ERP software configured to client specifications.
Worked with development and sales team to assist in technical aspects of software applications.
Performed back-end data and system configuration for customer-specific software solutions
Conducted weekly data validation and User Acceptance Tests(UAT) with clients
Managed the data and software configuration for several clients utilizing SaaS products in the manufacturing industry.
Provided implementation services related to the specifications, installation, configuration, administration, testing, training, and support of Thrive SaaS software application
Caterpillar BCP-Athens, Athens, GA December 2013-June 2016
Supply Chain Analyst
Responsible for preparing/planning order schedules to fulfill product orders expected to generate $530,000,000 in annual revenue
Managed the scheduling of orders for the entire Mini-Excavator (MiniHex) product line.
Oversaw production plan and modifies as needed to ensure product availability remains in line with order schedule and SOP
Responsible for creating metrics and KPI standards for fabrication/operational reporting
Served as Subject Matter Expert (SME) for scheduling and MRP planning
Managed the End-of Life Cycle process for the 6 ton and less than 6 ton MiniHex product line
Served as SME while supporting global S&OP (Sales and Operations Planning) during monthly meetings with marketing subsidiaries
McDonald’s Corporation (McOpCo), Atlanta, GA April 2009 – December 2013
Corporate Restaurant Operations (Supply Chain, Inventory Replenishment)
Operational/Supply Chain Management
Managed an operational budget of $2,500,000 for a metro Atlanta McDonald’s Restaurant
Monitored cost movements for monthly inventory shipments
Conducted monthly and quarterly P&L statement analysis
Regulated an inventory of $1,200,000 yearly in food and paper product shipments
Utilized DMAIC process to implement lean management cycles
KTG Enterprises, LLC (KTG)/DHL USA, Atlanta, GA July 2006 –March 2009
Operational Manager
Management and Procurement
Managed 43 employees, managers, drivers, dock workers and 34 vehicles in the process of delivering, packaging and logistics services
Created Vendor Management Qualification system to organize and qualify contractor for vendor opportunities
§ Administered contract management as a logistics contractor providing air freight delivery, and packing services
Managed and served over 10,000 customers and over $2.3 million in contract revenue in the Southeastern United States
Trained employees on lean management and six sigma principles to minimize waste and maximize productivity and efficiency
§ Prepared over $21 million dollars in logistics contractor bid proposals
EDUCATION
ROCHESTER INSTITUTE OF TECHNOLOGY
Executive Master of Business Administration
Concentration: Management
International Externship: PPG Aerospace, Suzhou, China
THE UNIVERSITY OF GEORGIA
Bachelor of Business Administration, Management Information Systems
CERTIFICATIONS
EMORY UNIVERSITY
Business Intelligence & Data Analytics Certification
EMORY UNIVERSITY
Six Sigma Greenbelt Certification
SALESFORCE
Salesforce Certified Administrator
FLOSUM
Flosum Certified Professional (Salesforce Devops)
